Industries › Medical Clinics & Physicians
Your office can close. Your support line doesn't have to.
Professional after-hours call handling and staffing support for home care agencies, PSW providers and
healthcare staffing organizations.
Live answer in your clinic’s name
Appointment booking & reminders
HIPAA-compliant message handling
24/7 coverage for after-hours calls
Never Miss a Call
Stop Carrying The After-Hours Phone
We don’t just become an extension of your team—we help ensure your business is always open, available and ready to respond. Our agents represent your business after hours with the same professionalism and care you expect from your own team.
01
PSW & Caregiver Call-Outs
Receive and document employee call-outs and follow the agency's approved procedure.
02
Missed Clock-Ins & Late Arrivals
Handle calls involving employees who haven't clocked in or clients reporting that a caregiver hasn't arrived.
03
Replacement Coordination
Contact approved/on-call staff according to the agency's established replacement procedure.
04
Client & Family Calls
Professionally respond to after-hours concerns and route or escalate situations appropriately.
05
Shift Changes & Cancellations
Document changes and communicate them according to the agency's instructions.
06
Escalation Management
Contact the appropriate supervisor or on-call manager when predetermined escalation criteria are met.
07
After-Hours Documentation
Maintain clear records of calls, actions taken, people contacted and outcomes.
08
Coverage
Evenings, overnight, weekends and holidays.
Important Service Positioning
Connectra should be presented as following each agency's approved staffing, communication and escalation procedures, rather than making independent clinical decisions.
What is a virtual front desk?
A virtual front desk provides professional call handling and customer communication without requiring a traditional in-house receptionist. Connectra can answer calls, capture caller information, transfer calls, handle customer enquiries, and follow your approved workflows.
Can Connectra follow our company's specific processes?
Yes. Connectra is designed around your business rather than a generic script. We can follow your approved call-handling procedures, collect specific information, use your escalation rules, and route calls according to your requirements.
Can Connectra provide support outside our normal business hours?
Yes. Coverage can be designed around your needs, including after-hours, weekends, holidays, or 24/7 support where included in your service arrangement. This helps ensure callers can reach a professional point of contact even when your office is closed.
Can calls be transferred to our team?
Yes. Connectra can route appropriate calls to the correct person, department, or escalation contact based on the workflow agreed with your business. Calls that don't require immediate transfer can also be handled according to your instructions.
How do we get started with Connectra?
The process starts with a free consultation. We'll learn about your business, call volume, coverage requirements, and the services you need, then discuss a solution that fits your workflow. There is no obligation or commitment required.
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