What is a virtual front desk?
A virtual front desk provides professional call handling and customer communication without requiring a traditional in-house receptionist. Connectra can answer calls, capture caller information, transfer calls, handle customer enquiries, and follow your approved workflows.
Can Connectra follow our company's specific processes?
Yes. Connectra is designed around your business rather than a generic script. We can follow your approved call-handling procedures, collect specific information, use your escalation rules, and route calls according to your requirements.
Can Connectra provide support outside our normal business hours?
Yes. Coverage can be designed around your needs, including after-hours, weekends, holidays, or 24/7 support where included in your service arrangement. This helps ensure callers can reach a professional point of contact even when your office is closed.
Can calls be transferred to our team?
Yes. Connectra can route appropriate calls to the correct person, department, or escalation contact based on the workflow agreed with your business. Calls that don't require immediate transfer can also be handled according to your instructions.
How do we get started with Connectra?
The process starts with a free consultation. We'll learn about your business, call volume, coverage requirements, and the services you need, then discuss a solution that fits your workflow. There is no obligation or commitment required.
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