WHAT WE DO
We handle the calls so you can focus on what matters most.
Route appropriate calls to the correct person, department or escalation contact.
Lead Capture & Screening
Collect caller information and qualify or route opportunities according to the client's criteria.
After-Hours Call Handling
Provide professional coverage when the client's office is closed.
Bilingual Support
Offer expanded caller support where included in the client's service arrangement.
Outbound Call Handling
Support approved outbound communication workflows.
Order Taking & Processing
Handle customer order-related calls according to client-provided procedures.
Customer Care & Support
Provide professional front-line customer communication and routing.
Stop Carrying The After-Hours Phone
We don’t just become an extension of your team—we help ensure your business is always open, available and ready to respond. Our agents represent your business after hours with the same professionalism and care you expect from your own team.
01
Tell Us About Your Business
We learn how your business operates, how calls should be answered and what happens in different situations.
02
We Build Your Front Desk
We create your greeting, call flows, escalation procedures and customized instructions.
03
We Answer as Your Business
Real receptionists professionally handle calls according to your instructions.
04
You Stay Informed
Messages, appointments, leads and escalations are delivered according to your preferred workflow.
Built Around Your Business
Connectra doesn't force every business into the same script. Call handling, messages, transfers, scheduling and escalation procedures can be customized around the client's operation.
What is a virtual front desk?
A virtual front desk provides professional call handling and customer communication without requiring a traditional in-house receptionist. Connectra can answer calls, capture caller information, transfer calls, handle customer enquiries, and follow your approved workflows.
Can Connectra follow our company's specific processes?
Yes. Connectra is designed around your business rather than a generic script. We can follow your approved call-handling procedures, collect specific information, use your escalation rules, and route calls according to your requirements.
Can Connectra provide support outside our normal business hours?
Yes. Coverage can be designed around your needs, including after-hours, weekends, holidays, or 24/7 support where included in your service arrangement. This helps ensure callers can reach a professional point of contact even when your office is closed.
Can calls be transferred to our team?
Yes. Connectra can route appropriate calls to the correct person, department, or escalation contact based on the workflow agreed with your business. Calls that don't require immediate transfer can also be handled according to your instructions.
How do we get started with Connectra?
The process starts with a free consultation. We'll learn about your business, call volume, coverage requirements, and the services you need, then discuss a solution that fits your workflow. There is no obligation or commitment required.
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